You can always browse the topics below to find what you are looking for.
WHAT IS THE REFUND POLICY?
In the unlikely event that we need to cancel Lightopia Festival at Crystal Palace Park, you can transfer your ticket to a different date or receive a refund.
Under any other circumstances Lightopia Festival tickets are non refundable.
CAN I CHANGE THE DATE OF MY TICKET?
If you would like to change the date you are attending Lightopia, please email us at email@example.com at least 7 days before your event. We cannot change your tickets the week of your event. We are only able to offer one date change on your tickets - you cannot change your ticket dates multiple times, please be certain of your plans if you request a date change.
DO I NEED TO BOOK IN ADVANCE?
To avoid disappointment please book your tickets in advance - popular dates sell out fast. Tickets can be bought on the day at the venue for an extra £2 per ticket IF they haven't already sold out.
DO YOU OFFER FREE TICKETS FOR PERSONAL ASSISTANTS?
A disabled person purchasing a ticket may bring one essential carer companion free of charge. Please purchase a ticket for the disabled person first and then fill in this form a minimum of 3 working days prior to the date you wish to visit (however we do aim to get back to you within 24 hours). You do not need to purchase a ticket for the essential carer. Each application will be assessed on a case-by-case basis. For further queries of this form or around accessibility please email firstname.lastname@example.org. Once you have purchased the ticket please fill out the form.
HOW MUCH DO TICKETS COST?
Standard Advance Ticket Price
Off Peak – £19.50
Peak – £22.00
Off Peak – £13.00
Peak – £15.50
Off Peak – Free (Ticket needed).
Peak – Free (Ticket needed).
Off Peak – £58.00
Peak – £70.00
Off Peak – Free (upon Application)
Peak – Free (upon Application)
On the Day – Not able to provide
If available tickets may be purchased at the door for an extra £2 per ticket.
HOW/WHEN WILL I RECEIVE MY TICKETS?
Upon completing your ticket purchase, you will receive a confirmation e-mail. Your ticket(s) will be sent to you via e-mail to the e-mail address used to complete your purchase closer to the time of the event. If you have purchased a parking ticket this will be sent over in an e-mail.
If you have are having issues locating your confirmation e-mail, please check your junk folder.
I CAN’T FIND MY TICKETS OR HAVE LOST THEM, WHAT SHOULD I DO?
If you have not received your tickets – please check your junk mail. You can use our contact us page if you cannot find your tickets, please make sure to include as much information as possible, such as the Order Number, Name & Email Address used to book the tickets.
CAN I BUY TICKETS AT THE VENUE?
You will be able to buy tickets at our Box Office on the day IF the event is not sold out for an extra £2 per ticket.
I HAVE A QUESTION IN REGARDS TO A TICKET(S) THAT I HAVE PURCHASED, WHO DO I SPEAK TO?
If you have not received your tickets – please check your junk mail.
If you have questions in relation to purchasing tickets or need support after you have purchased tickets, for example, changing the time/date of your tickets, refunds, lost tickets etc, please contact our dedicated customer service team who will be able to assist you.
Please use check our FAQs which should answer most questions, and use our contact us page where you can email in more specific queries.
HOW DO I GET TO LIGHTOPIA FESTIVAL - CRYSTAL PALACE?
Lightopia Festival is easily accessible via a number of different public transportation methods including Rail, London Overground and Bus. We also have a very limited number of pre-bookable parking spaces available including free Blue Badge parking.
As parking is very limited, we are highly encouraging our guests to use public transport to travel to Lightopia Festival. Crystal Palace Park is very well connected and together, we can do our bit for the environment.
For those arriving by foot/public transport, you could use this address to find Lightopia Entrance: Crystal Palace Park, Canada Gate, Anerley Hill, London SE19 2BA
Rail and London Overground
Crystal Palace Park is well served by rail and London Overground, with services running into the following the stations:
– Crystal Palace (London Overground or Southern) - 0.3 miles to Lightopia Entrance.
– Penge West (London Overground or Southern) - 0.9 miles from to Lightopia Entrance.
– Anerly (London Overground or Southern) - 0.9 miles to Lightopia Entrance.
– Gipsy Hill (Southern) - 0.9 miles to Lightopia Entrance.
– Penge East (Southeastern) - 1.1 miles to Lightopia Entrance.
– Sydenham (London Overground or Southern) - 1.6 miles to Lightopia entrance.
Remember you must have a valid ticket or oyster card to travel on the London Underground or Rail Services.
You can find out more information about services and plan your journey on the following websites:
Be sure to plan ahead and check for engineering works before you travel.
Crystal Palace Park is served by existing bus routes from around London:
If you’re travelling by bus this week visit TFL Bus Journey Planner which puts information on services and timetables at your fingertips.
We have a limited number of car parks on site that are available for customers.
Car parking tickets will be available to purchase online and onsite unless sold out in advance. If you are driving it is highly recommended that you purchase your car parking ticket in advance to avoid disappointment.
Free disabled parking is available for Blue Badge holders. Please apply for your ticket in advance via this form
HOW LONG CAN I PARK FOR?
The time outlined on your parking pass ticket is the time slot that you have to arrive and park. Once your vehicle is parked, you can stay as long as you need to and your car can remain parked until you leave.
IS THERE DISABLED PARKING?
Lightopia is wheelchair accessible. Disabled parking is available at both car parks. If you are a blue badge holder you do not need to purchase a car parking ticket, please present your blue badge upon entry to the car park.
WHERE IS LIGHTOPIA FESTIVAL?
Lightopia Festival is located in the magnificent Crystal Palace Park, London:
Crystal Palace Park, Dolphin Terrace, London
ARE PETS WELCOME?
Unfortunately, no pets are allowed to join your journey. Assistance dogs are allowed.
HOW LONG DOES IT TAKE?
On average people spent 1.5 hours at the event in 2020, however depending on your walking pace and whether or not you choose to partake in other activities on-site including food, drinks, rides, this time period may be shorter or longer. The walking route is approximately 1.5 miles long and there are some gentle hills - please note we do not hire out wheelchairs at event.
OUR SAFETY PROMISE
You can book Lightopia Festival London at Crystal Palace Park with confidence. Come along knowing that the safety and wellbeing of our visitors and staff are of the utmost importance to us. We will continue to monitor the Coronavirus (COVID-19) pandemic as it evolves and will update you of any changes by email in the week prior to your arrival.
WHAT ARE THE OPENING AND CLOSING TIMES?
Gates Open: 17:00 | Last Entry: 20:30 | Event Close: 22:30
WHAT DATES CAN I ATTEND?
Friday 19th November – Sunday 21st November
Thursday 25th November - Sunday 28th November
Thursday 2nd December - Sunday 5th December
Thursday 9th December - Friday 24th December
Sunday 26th December - Sunday 2nd January
WHAT IS LIGHTOPIA FESTIVAL?
Lightopia is a festival of hand-sculpted lanterns, cherry-picked from across the globe. These unique pieces are carefully curated into a new Rebirth themed route that leads through the beautiful Crystal Palace Park. The route also includes food stalls and licensed bars that offer refreshments along the way.
Get ready to walk through the illuminated trail and witness magical light installations of all shapes and sizes. Don’t miss out on our interactive installations, where you can control when the lights will shine.
Enjoy the most festive time of the year at the lakeside water show with Christmas themed synchronised dancing lights, shining stars and breathtaking soundtracks to make this moment unforgettable.