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You can always browse the topics below to find what you are looking for.

In the unlikely event that we need to cancel Lightopia Festival at Crystal Palace Park, you can transfer your ticket to a different date or receive a refund. We will inform everyone via email and our social media outlets as soon as possible on the day.

Under any other circumstances Lightopia Festival tickets are non refundable and non-exchangeable. We are unable to swap the date of your booking at any point so please ensure that you book a date you can attend. If you are unable to attend on the day of your booking please feel free to pass on the tickets to family and friends.

Unfortunately we are unable to change the date of your ticket after you booked it for any reason, including the weather! If you cannot attend, please feel free to pass on your tickets to friends or family.

To avoid disappointment please book your tickets in advance - popular dates sell out fast. Tickets can be bought on the day at the venue for an extra £2 per ticket IF they haven't already sold out.

A disabled person purchasing a ticket may bring one essential carer companion free of charge. Please purchase a ticket for the disabled person first and then fill in this form HERE a minimum of 3 working days prior to the date you wish to visit. 

PLEASE NOTE: You do not need to purchase a ticket for the essential carer. If you do, we will not be able to refund you this ticket!

Each application will be assessed on a case-by-case basis. For further queries of this form or around accessibility please email info@lightopiafestival.com. If you cannot access the Google form, please email us and we will provide you with an application form via email.


Adult (16+):

Off-Peak/Peak

£19.50/£24.50         (plus booking fee)


Child (3-15):

£13/£16.50              (plus booking fee)


Infant (2 and under):

free of charge 

Please ensure that you booked your free infant ticket before you attend.


Family: 

£59/£75                    (plus booking fee)


Personal Assistant:

Free (upon Application)

Please see the FAQ section "Do you offer free tickets fro personal assistants" for more details on how to apply.


Box Office Pricing: 

All tickets will an extra £2 at the box office , if available on the day!

You can view your booking at any time by logging into your Easol customer account , please use the link below :

VIEW MY BOOKING

Your PDF tickets will be available to download 7 days prior to the day of your visit. For any bookings made less than 7 days before the visit , the tickets will become available immediately.

We will also send you PDF tickets using the same time schedule. Please always check your spam folder! 

Upon completing your ticket purchase, you will receive a confirmation e-mail. 

Your Lightopia tickets will be emailed to you by Easol 7 days before the event. If you have your confirmation email (sent after purchase) then you have no need to worry! 

If it is the week of your event and you cannot find your event tickets please check your Spam/Junk Folder or log into Easol to download your tickets here: 

https://myeasol.com/bookings

You can also email us at info@lightopiafestival.com if you cannot find your tickets. Please make sure to include as much information as possible, such as the Location, Order Number, Name & Email Address used to book the tickets.

Please note : Our customer service team can not respond to you instantly and usually require at least 24hrs to respond to any queries, so please ensure that check you tickets at least 2 days before the event!

You will be able to buy tickets at our Box Office on the day IF the event is not sold out for an extra £2 per ticket.

You can email our customer service team via info@lightopiafestival.com. 

Please allow at least 24 hrs for them to get in touch with you!

Lightopia Festival is easily accessible via a number of different public transportation methods including Rail, London Overground and Bus. We also have a very limited number of pre-bookable parking spaces available including free Blue Badge parking. 

As parking is very limited onsite and there is no parking in the surrounding area, we are highly encouraging our guests to use public transport to travel to Lightopia Festival. Crystal Palace Park is very well connected and together, we can do our bit for the environment. 

For those arriving by foot/public transport, you could use this address to find Lightopia Entrance: Crystal Palace Park, Canada Gate, Anerley Hill, London SE19 2BA

TFL Journey Planner can help you plan your route



Rail and London Overground

Crystal Palace Park is well served by rail and London Overground, with services running into the following the stations:

– Crystal Palace (London Overground or Southern) - 0.3 miles to Lightopia Entrance.

– Penge West (London Overground or Southern) - 0.9 miles from to Lightopia Entrance.

– Anerly (London Overground or Southern) - 0.9 miles to Lightopia Entrance.

– Gipsy Hill (Southern) - 0.9 miles to Lightopia Entrance.

– Penge East (Southeastern) - 1.1 miles to Lightopia Entrance.

– Sydenham (London Overground or Southern) - 1.6 miles to Lightopia entrance.

Remember you must have a valid ticket or oyster card to travel on the London Underground or Rail Services. 

You can find out more information about services and plan your journey on the following websites:

TFL Plan Your Journey 

Southern Rail

Southeastern Rail 

Be sure to plan ahead and check for engineering works before you travel.

Bus

Crystal Palace Park is served by existing bus routes from around London:




If you’re travelling by bus this week visit TFL Bus Journey Planner which puts information on services and timetables at your fingertips.




Car

We have a limited number of car parks on site that are available for customers. There is no parking in the local area.

Car parking tickets will be available to purchase online and onsite unless sold out in advance. If you are driving it is highly recommended that you purchase your car parking ticket in advance to avoid disappointment. 

Car Park Address - available ONLY for those with pre-booked parking: South Terraces Gate, Anerley Hill Entrance, London, SE19 2GA

There is a very limited amount of disabled parking available. Please apply for your ticket in advance (at least 24 hours before) via this form.  These tickets will be given out on a "first come - first serve"  basis and once they have sold out, we are unable to provide you with an alternative. 

Parking tickets are only valid from 15min before your entry time, if you arrive earlier than this you may be asked to come back.


The time outlined on your parking pass ticket is the time slot that you have to arrive and park. Once your vehicle is parked, you can stay as long as you need to and your car can remain parked until you leave.

Parking tickets are only valid from 15min before your entry time, if you arrive earlier than this you may be asked to come back

Lightopia is wheelchair and mobility scooter accessible and there is disabled parking available, please book a spot in advance using this form HERE. There are only a very limited number of spaces available and these will be assigned on a "first come, first serve" basis. Unfortunately, once these are fully booked we are unable to provide an alternative, so please make sure you booked your space in advance!

Please note that the route takes around 1.5 hours - there are some gentle hills throughout the trail and there is an incline on the route back to the car park - the walk back to the car park is 680m/0.7km. 

Lightopia Festival is located in the magnificent Crystal Palace Park, London:

Crystal Palace Park, Dolphin Terrace, London

For those arriving by foot/public transport, you could use this address to find Lightopia Entrance: Crystal Palace Park, Canada Gate, Anerley Hill, London SE19 2BA

Car Park Address - available ONLY for those with pre-booked parking: South Terraces Gate, Anerley Hill Entrance, London, SE19 2GA 

Unfortunately, no pets are allowed to join your journey. Assistance dogs are allowed.

On average people spent 1.5 hours at the event in 2021, however depending on your walking pace and whether or not you choose to partake in other activities on-site including food, drinks, rides, this time period may be shorter or longer. The walking route is around 1.5 hours - there are some gentle hills throughout the trail and there is an incline on the route back to the car park - the walk back to the car park is 680m/0.7km.  

Please note we do not hire out wheelchairs at event. 

Gates Open: 17:00 | Last Entry: 20:30 | Event Close: 22:00

Lightopia is a festival of hand-sculpted lanterns, cherry-picked from across the globe. These unique pieces are carefully curated into a new Rebirth themed route that leads through the beautiful Crystal Palace Park. The route also includes food stalls and licensed bars that offer refreshments along the way.

Get ready to walk through the illuminated trail and witness magical light installations of all shapes and sizes. Don’t miss out on our interactive installations, where you can control when the lights will shine.

Enjoy the most festive time of the year at the lakeside water show with Christmas themed synchronised dancing lights, shining stars and breathtaking soundtracks to make this moment unforgettable.